Privacy Policy
At AliveChat, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our live chat automation software.
1. Information We Collect
We collect information you provide directly to us when creating an account, training AI agents, or contacting support. This includes your name, business email, payment details, and any document files or website URLs you upload to train your custom AI agents.
2. How We Use Your Information
We use the collected data to provide, maintain, and optimize our services, including indexing uploaded knowledge bases, training custom LLM agents, processing subscription payments, and sending security notifications or support updates.
3. Data Security and Encryption
We implement state-of-the-art security measures. All communication between the widget and our FastAPI backend is encrypted via SSL/TLS. Uploaded PDFs and training files are securely hosted and isolated per workspace, ensuring your proprietary data is never leaked or used for general model training.
4. Cookies and Tracking
We use essential cookies to maintain your login session and store customer chat widget states. We do not use tracking cookies for targeted advertisement without your explicit consent.